• Rockingham, WA
• Permanent opportunity
• Join a positive work culture

The Parts Interpreter is responsible for the provision of efficient and accurate parts advice, dispatch and administrative services to the Division and its customers.

Key Responsibilities:

• Identification of the correct spare parts to ensure the customer receives the goods in full and on time
• Provide backup support for parts operations in VIC/TAS, WA/SA/NT, QLD, and New Zealand
• Provide spare part product information to customers
• Work in conjunction with customers and other departments to maximise sales opportunities
• Monitoring the effectiveness of parts processes including stock control and inventory
• Provide professional and timely customer service to internal and external customers at all times
• Order stock from suppliers, including the factory in Germany
• Process and invoicing of internal and external customer sales orders
• Run and check transactional reports to ensure exceptions are identified
• Participate in the preparation and conduct of regular stock take activities
• Liaise with service and sales personnel
• Comply with occupational health and safety requirements in the workplace
• Provision of timely and effective administrative services such as but not limited to: developing required reports and correspondence and maintenance of accurate records and files
• Provide on-the-job training as required
• Compliance with Quality Assurance (QA) and Health Safety and Environmental (HSE) Policy and Procedures
• Alerting the organisation of potential or known problems that affect the quality of the company’s products and services
• Initiate recommendations for improvement of the organisation’s policies and processes
• Other duties as directed

Key Requirements:

• Previous experience in a fast-moving spare parts department
• Customer service skills
• Analytical skills
• Literacy and numeracy
• Determining and addressing customer needs
• Operate lifting and working at heights equipment
• Sales skills including up-selling techniques
• Report writing – technical
• Intermediate computer skills
• Self-development (i.e. Technical and Behavioural competencies)

To apply, please click the ‘apply’ button or contact Corey Phipps on c.phipps@tecside.com.au or 0477 717 030 for a confidential discussion.

Who are we and what do we do?

Tecside are the partner of choice for Contract Staffing and Recruitment Services within the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction and Manufacturing industries. Our Client Portfolio is diverse, and we hold strong partnerships with many organisations of varying sizes globally. At our core we are driven by the four DNA pillars of safety, communication, accountability, and transparency

As a proud RAP endorsed organisation, Tecside are committed to achieving a diverse & inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. More on our Reflect Reconciliation Action Plan at https://www.tecside.com.au/.